At the Limes the appointment system was implemented to improve:
- Appropriate appointment booking
- Patient safety
- Access to the surgery on the telephones
- Advance bookings
All our consultations are by appointment at the surgery. For a new or flare-up of an existing condition, you will need to speak with one of our receptionists between the surgery opening hours. In order to ensure that you are seen by the appropriate member of the team the receptionist will ask you for information that is essential for the booking system to work efficiently and successfully. The receptionist will ask you:
- "How can I help?"
- "Can you give me a rough idea of the problem?"
- They will then know whether this is a new or on-going problem.
- They may also ask "what's happened?"
The receptionist will NOT be making any clinical assessment - this information is to direct you to an appropriate appointment or call from our duty team. It is essential that you co-operate with the receptionists and understand that it may be more appropriate for a nurse, healthcare assistant or a nurse practitioner to see/speak with you. It is NOT always essential to be seen by a doctor. The receptionists are all bound by strict rules of confidentiality.
GP and nursing appointments are bookable at The Limes Epping, North Weald and Theydon Bois up to 6 weeks in advance for non-urgent routine appointments. Please note that you can only be seen at your local branch so your appointment will be made at the surgery nearest to where you live.
We understand that sometimes you may not be able to make an appointment that you booked or you may need to re-schedule. If you cannot keep your appointment please try to inform us as soon as possible so it may be offered to another patient. Please press "option 2" for use of our automated system where you can cancel an appointment any time, night or day.
To cancel an extended hours (weekday evening or weekend appointment) please call NHS111 and select option 3.
Note - You must inform the surgery if you change your contact telephone numbers - your home and mobile.
Please note that your call may be monitored for training and safety.
Weekday evening and weekend appointments available
Patients can see a GP or another healthcare professional on weekday evenings and weekends.
This service offers additional, pre-booked appointments at convenient times to suit your needs.
The service operates from eight locations across Epping Forest, Harlow and Uttlesford, and appointments are booked through our receptionists. It is not a 'walk-in' service and is for booked appointments only.
To book an evening or weekend appointment, contact us in the usual way. We will book an appointment at a local hub - through our booking system - and ask permission to access your medical records.
We will provide you with a date, time and location for your appointment.
To find out more about the service, including the treatment centres where you may be seen, please go to https://hucweb.co.uk/services/gp-extended-access/
If you have booked an evening or weekend appointment in West Essex via the surgery and need to cancel or change it, please ring NHS111 and select option 3.
Definition of Advanced Nurse Practitioner
An experienced qualified nurse who has studied at a degree/masters level who can assess, diagnose and treat a wide variety of medical problems. She can also refer directly to secondary care as required. Advanced Nurse Practitioners are also prescribers.