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The Limes Medical Centre Providing NHS services
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Home > Compliments & Complaints

Compliments & Complaints

Compliments

We appreciate any feedback from our patients, you can use either of the following methods to provide any compliments or comments about our service: 

  • Provide feedback using the Friends and Family Test
  • Review us on the NHS website

Complaints Process

At The Limes, we aim to give our patients the highest quality of care and welcome any comments, compliments, concerns or complaints that you may have.

On 1 April 2009, new complaints regulations from the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 took effect and we strictly follow these guidelines.

We hope that any concerns or comments you may have can be sorted out easily and quickly. Do not hesitate to arrange to see or call Debbie Bodhanya, who will discuss the issue with you and hopefully help to resolve it.

We shall acknowledge any complaint within three working days and will offer you the opportunity to discuss the matter. You will be kept informed of our timescales throughout the process.

Please either write in, complete the attached complaints form or email your suggestion/complaint for the attention of Debbie Bodhanya (Managing Partner) to limesmc.results@nhs.net . Alternatively you can telephone Debbie directly on 01992 566555. Please also see our complaints procedure policy:

  • Complaints Patient Information Leaflet
  • Complaints Form (DOCX, 85KB)

If you are not happy with the response provided and would like to pursue the matter further, you do have the option to contact the Parliamentary and Health Service Ombudsman to review your case. The Ombudsman is independent of government and the NHS and the service is confidential and free. The Ombudsman carries out investigations into complaints about unfair or improper actions or poor service by the NHS. You can contact the Ombudsman on their helpline on 0345 015 4033 or you can complete their online form at www.ombudsman.org.uk/make-a-complaint

Last Updated 16 Apr 2025

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The Limes Medical Centre

The Plain, Epping, Essex, CM16 6TL

  • 01992 573838
  • limesmc.results@nhs.net

North Weald Branch Surgery

67 Wheelers Farm Gardens, North Weald, Epping, Essex, CM16 6HZ

  • 01992 524383
  • limesmc.results@nhs.net

Theydon Bois Branch Surgery

Thrifts Mead, Poplar Row, Theydon Bois, Epping, Essex, CM16 7NE

  • 01992 812450
  • limesmc.results@nhs.net

Waltham Abbey Branch Surgery

Waltham Abbey Health Centre, 1st Floor, Sewardstone Road, Waltham Abbey, EN9 1NP

  • 01992 714088
  • limesmc.results@nhs.net
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