NEW NHS MINOR EYE CARE SERVICE (MECS)
This is a new NHS service providing an assessment and treatment for minor eye conditions through local clinician and community provider network.
You can be referred by your GP practice or optometrist - alternatively you can access the service by walking into one of the participating optometrists.
For more information please visit www.roseopticians.com or view their poster.
ALERT - FLU JAB SCAM
NHS England and NHS Improvement - East of England have been alerted to an issue whereby a patient appears to have been the victim of a scam relating to flu jabs.
The patient was contacted over the phone by a person purporting to be a GP working at their local GP practice and that, for a fee, the GP could attend their home to administer their flu jab. Unfortunately the patient gave out their bank account details and has sadly suffered a financial loss.
“If someone claiming to be from the NHS contacts you by phone and asks for a payment, please be aware they could be a criminal trying to trick you. Most NHS services are free at the point of use and NHS professionals are very unlikely to ask for fees such as prescription charges by phone. We advise you not to share bank account details or other financial information unless you are sure of who you are talking to.”
We would ask that you continue to be vigilant.
Contacting us to report NHS fraud
You can report any concerns or suspicions you have about fraud or corruption within the NHS or wider health group to the NHS Counter Fraud Authority by calling our FREE 24hr confidential fraud reporting hotline powered by Crimestoppers on 0800 028 4060. You can also make a report to the NHSCFA using our online NHS fraud-reporting tool.
Should you have any queries you can contact NHS England and NHS Improvement by:
Telephone: 0300 311 22 33
General Post (including complaints): NHS England, PO Box 16738, Redditch, B97 9PT
ALTERNATIVE WAYS TO ACCESS TREATMENT AND CARE
If you are not sure what you should do when you are feeling unwell, use the FREE NHS Health Help Now website or app to see available local services, get advice or find the best treatment for your symptoms. Alternatively you can call NHS 111 for urgent health advice 24 hours a day.
Free to use, NHS 111 advisers and clinicians will help you to find the best service for your needs, whether that’s an out-of-hours GP appointment, emergency dentist or even a referral to A&E. It’s really important to use the right NHS service for your specific symptoms or condition and NHS 111 will help you with this.
Your local pharmacist is an expert in medicines and minor illnesses and a great source of trusted advice on a range of health issues. As well as helping you to get the right over the counter medicine to relieve your symptoms, they will also tell you if something needs attention from your practice nurse, GP, dentist, your local minor injuries unit or urgent care centre.
FIRST CONTACT PRACTITIONER CLINIC
We are pleased to announce that we now have a First Contact Practitioner Clinic at the surgery. This clinic is run by a Extended Scope Physiotherapist who can triage, assess and refer or request investigations for patients with a selective range of musculoskeletal conditions. This clinic runs weekly on a Friday morning.
For more information or to book an appointment in this clinic, please liaise with a member of reception.
BACK TO FITNESS COURSE - BREAST CANCER PATIENTS
St Margaret's Hospital are offering a fun, free six week exercise course for breast cancer patients - for more information, please click to view the Back to Fitness Poster 2020.
NEW ON-LINE PATIENT SERVICE
We are pleased to announce that our new on-line system, SystmOnline, is now available to patients. This means you can use the internet to book appointments with your GP and request repeat prescriptions for any medications you take regularly.
To use this service patients need to bring some form of photographic ID with them.
Patients that previously had access to on-line services within EMIS Access (our old clinical provider) still need to register for SystmOnline by taking photo ID to their local surgery.
Please click on the link below for further information about this service.
SystmOnline Patient Userguide
Proxy access allows you to have access to another patient's online services.
An applicant can have proxy access to another patient's online services if;
(a) the patient is aged 16 or over and lacks capacity to make decisions about their healthcare. In these cases, proxy access must be verified with legal documentation or authorised by a GP;
(b) the patient has given their written consent to allow the applicant proxy access.
SystmOnline Proxy Access Application Form
STOP SMOKING SERVICE
Please click on the link below for further information
Stop Smoking Service
ASK FOR ANGELA SAFETY CAMPAIGN
An innovative safety campaign which allows people who feel vulnerable in pubs or bars to discreetly signal for help, has recently been rolled out.
The scheme allows customers who could be feeling threatened or unsafe on a date to get help by approaching the bar and "Asking for Angela."
People can be taken aside or to a safe location so they can speak in confidence about what help they may need.
Staff could then call someone a taxi, contact their friends or family or ask the individual causing the distress to leave the venue.
Click on the link below to see the poster displayed at our practice.
FOOD FOR THOUGHT - GARDEN PLACEMENTS
Designed for those who would benefit from a supportive and therapeutic environment doing practical activities
Please see attached document for further information:
Food for Thought
NON-EMERGENCY PATIENT TRANSPORT SERVICES
Please click on the link below to find out whether you are eligible for patient transport provided by East of England Ambulance Service:
Patient Transport Service
Please click on the link below for information relating to voluntary transport services: