ALERT - FLU JAB SCAM
NHS England and NHS Improvement - East of England have been alerted to an issue whereby a patient appears to have been the victim of a scam relating to flu jabs.
The patient was contacted over the phone by a person purporting to be a GP working at their local GP practice and that, for a fee, the GP could attend their home to administer their flu jab. Unfortunately the patient gave out their bank account details and has sadly suffered a financial loss.
“If someone claiming to be from the NHS contacts you by phone and asks for a payment, please be aware they could be a criminal trying to trick you. Most NHS services are free at the point of use and NHS professionals are very unlikely to ask for fees such as prescription charges by phone. We advise you not to share bank account details or other financial information unless you are sure of who you are talking to.”
We would ask that you continue to be vigilant.
Contacting us to report NHS fraud
You can report any concerns or suspicions you have about fraud or corruption within the NHS or wider health group to the NHS Counter Fraud Authority by calling our FREE 24hr confidential fraud reporting hotline powered by Crimestoppers on 0800 028 4060. You can also make a report to the NHSCFA using our online NHS fraud-reporting tool.
Should you have any queries you can contact NHS England and NHS Improvement by:
Telephone: 0300 311 22 33
General Post (including complaints): NHS England, PO Box 16738, Redditch, B97 9PT
FIRST CONTACT PRACTITIONER CLINIC
We are pleased to announce that we now have a First Contact Practitioner Clinic at the surgery. This clinic is run by a Extended Scope Physiotherapist who can triage, assess and refer or request investigations for patients with a selective range of musculoskeletal conditions. This clinic runs weekly on a Friday morning.
For more information or to book an appointment in this clinic, please liaise with a member of reception.
NEW ON-LINE PATIENT SERVICE
We are pleased to announce that our new on-line system, SystmOnline, is now available to patients. This means you can use the internet to book appointments with your GP and request repeat prescriptions for any medications you take regularly.
To use this service patients need to bring some form of photographic ID with them.
Patients that previously had access to on-line services within EMIS Access (our old clinical provider) still need to register for SystmOnline by taking photo ID to their local surgery.
Please click on the link below for further information about this service.
SystmOnline Patient Userguide
Proxy access allows you to have access to another patient's online services.
An applicant can have proxy access to another patient's online services if;
(a) the patient is aged 16 or over and lacks capacity to make decisions about their healthcare. In these cases, proxy access must be verified with legal documentation or authorised by a GP;
(b) the patient has given their written consent to allow the applicant proxy access.
SystmOnline Proxy Access Application Form
MORELIFE - A SUCCESS STORY
The practice asked MoreLife (weight management programme) to run a group for patients back in October 2017. It was a fantastic success with almost all patients losing a significant amount of weight. Click on the link below to read how well 'John' did on the programme.
MoreLife - a success story
STOP SMOKING SERVICE
Please click on the link below for further information
Stop Smoking Service
CARE NAVIGATION - NEW SERVICE FOR PATIENTS OVER THE AGE OF 16
Patients over the age of 16 years can now access a care navigation service. This free service is delivered in partnership by Community Agents Essex, Age UK Essex and the Provide Essex Lifestyle Service. If you are struggling with a non-clinical issue and it is impacting on your health and well-being, you can self refer to the service. Please click on the link below for further information.
Care navigation - patient leaflet
VIRGINCARE - JOIN THE CITIZENS' PANEL
Share your views and help shape local health care care services - click on the link below for further information.
Citizens' panel poster
HEALTH HELP NOW
A new digital tool to help people find local health services and advice has been launched in West Essex. As part of the Evening and Weekend GP service, the Health help Now website and app gives detailed advice and guidance on the most common ailments and symptoms. The tool also recommends the best place for treatment - showing which nearby services are open.
West Essex residents can access the site online: http://westessex.healthhelpnow.nhs.uk/ or search on your smartphone app store for Health help Now.
The app is broken down into different age groups - baby, child, teenager, adult and older adult - making it easier for people to find the right treatment for them. Health help Now also offers advice on lots of health problems - such as what to do if you accidentally run out of medication. It links to local services including pharmacies, the community and voluntary sector and social care.
ASK FOR ANGELA SAFETY CAMPAIGN
An innovative safety campaign which allows people who feel vulnerable in pubs or bars to discreetly signal for help, has recently been rolled out.
The scheme allows customers who could be feeling threatened or unsafe on a date to get help by approaching the bar and "Asking for Angela."
People can be taken aside or to a safe location so they can speak in confidence about what help they may need.
Staff could then call someone a taxi, contact their friends or family or ask the individual causing the distress to leave the venue.
Click on the link below to see the poster displayed at our practice.
Ask for Angela
NHS FREE WEIGHT MANAGEMENT PROGRAMME
If you struggle to manage your weight, why not make a change and join a FREE weight management programme run by your local NHS? See link below:
Weight management programme
Please click on the link below to read the CQC's assessment of our practice.
CQC Report 15 October 2014.pdf
HELP WITH HEALTH COSTS
Can you get help with the cost of:
- NHS prescriptions?
- NHS dental treatment?
- Sight tests?
- Glasses or contact lenses?
- NHS wigs and fabric supports?
- Travel to receive NHS care?
Please click on the link below for further information on getting help with health costs.
Help with health costs
FOOD FOR THOUGHT - GARDEN PLACEMENTS
Designed for those who would benefit from a supportive and therapeutic environment doing practical activities
Please see attached document for further information:
Food for Thought
NON-EMERGENCY PATIENT TRANSPORT SERVICES
Please click on the link below to find out whether you are eligible for patient transport provided by East of England Ambulance Service:
Patient Transport Service
Please click on the link below for information relating to voluntary transport services:
JOIN OUR PATIENT REFERENCE GROUP
We have set up an online patient reference group. All registered patients are welcome to join the PPG. Please click on the Patient Group link on the right hand side of this screen to join.